Privacy Policy

This privacy policy, as part of the consent form, sets out how SLB Family Nutrition uses and protects any personal information that you provide us. SLB Family Nutrition is committed to ensuring your privacy is protected and complies with the General Data Protection Regulation 2018 (GDPR) and the Data Protection Act 2018.  Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy policy.

 

This policy is effective as from 18 May 2018.

 

Why we collect your data:

We collect your personal data because you give us consent to do so, in order to provide our independent nutrition and dietetic services to you.

 

What we collect:

We may collect the following information:

• Your name and contact information (e.g. home address, email, details of GP and other healthcare professionals)

• Medical and clinical information (e.g. medical history, growth measurements and medications)

• Information in relation to consent

 

How do we collect your data?

You directly provide SLB Family Nutrition with most of the data we collect. We collect and process data when you:

• Register online or place an order for any of our services

• When completing our contact form, assessment or feeding assessment form or provide any feedback to us or via email

• Use or view our website via your browser’s cookies

 

What we do with the information we gather:

We use your data in the following ways:

• To provide services to you

• To respond to enquiries when completing our contact form

• Professional clinical record keeping of client information

• Sharing information with relevant health professionals

• Updating you with new information from SLB Family Nutrition

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place encrypted electronic systems and standard operating procedures to safeguard and secure the information we collect.

 

Controlling your personal information

We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

 

You may request details of personal information that we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact Sarah Lindsay Brown: sarah@slbfamilynutrition.co.uk

 

If you believe that any information we are holding on you is incorrect or incomplete, please email to us as soon as possible. We will promptly correct any information found to be incorrect.

 

How long will information be kept?

Child records will be kept until the child’s 25th birthday as detailed in Records Management Code of Practice for Health and Social Care 2021. For adults data will be kept for 8 years.

 

How you can withdraw and request to be deleted from our files

If you do not wish us to make use of your Personal Information in this way, please contact, Sarah Lindsay Brown: SLB sarah@slbfamilynutrition.co.uk

You have the right to withdraw consent.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookie or similar technology.  

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How do we use cookies?

SLB Family Nutrition uses cookies to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

 

Before Cookies are placed on your computer or device you will be shown a cookie compliance statement, requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies you are enabling us to provide you with the best possible experiences and services to you. 

 

Service Providers

We may use third party suppliers and service providers to facilitate our services such as social media and online record keeping service subject to their terms of use.

 

Contact Form and Newsletter

By entering or providing your personal data, you are allowing SLB Family Nutrition to access and store your data for the purpose of dealing with your enquiry, in view of providing services to you in accordance with our privacy policy.

SLB Family Nutrition would like to send you information about services and products that may be of interest to you. By ticking the opt in box on the contact form or newsletter sign up you agree to receive marketing and promotional materials. You have the right at any time to stop SLB Family Nutrition from contacting you for marketing purposes by emailing sarah@slbfamilynutrition.co.uk or clicking unsubscribe.

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Privacy policy for other websites

SLB Family Nutrition may contain links to other websites. Our privacy policy only applies to our website, if you click on another website link, please be aware of their privacy policy.

 

Changes to our privacy policy

SLB Family Nutrition keeps its privacy policy under regular review and places any updates on this webpage.

 

Right to Complain

If you have a concern about our information practices, you have a right to complain. You can do so by contacting the Information Commissioners Office on 0303 123 1113 or by visiting www.ico.org.uk.

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Should you have any queries in relation to General Data Protection Regulation (GDPR) contact Sarah Lindsay Brown, sarah@slbfamilynutrition.co.uk

 

Updated:  09/05/22

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